How can I order from Eyemz.com?
Add the desired products to your cart, then proceed to checkout to complete your order simply.
Do I need to create an account to purchase?
No, you can check out as a guest. However, creating an account makes tracking future orders easier.
How can I track my order status?
By logging into your account or using the tracking link sent to your email.
Can I modify or cancel my order after confirmation?
Yes, by contacting customer service before the order is dispatched.
How do I reset my account password?
Click “Forgot Password” on the login page and follow the emailed instructions.
How can I attach my prescription during the order?
You can upload the prescription image on the product page before adding it to the cart, or send it to customer service later.
Can I use my eyeglasses prescription to buy contact lenses?
No, contact lens measurements differ. Please provide a dedicated contact lens prescription.
What is the validity period for prescriptions?
We accept prescriptions issued within the last year to ensure accuracy.
What lens coatings are available?
We offer multiple coatings, including blue light protection, anti-reflective, and scratch resistance.
Do you offer bifocal or multifocal lenses?
Yes. These can be ordered by contacting our team directly.
Which regions and countries do you deliver to?
We offer shipping to all regions. You can also pick up your order personally from our branches in Ramallah and Jericho.
How long does delivery take?
Usually 2 to 5 business days. Custom lenses may require additional time.
What is the shipping cost, and is free shipping available?
Shipping costs are calculated at checkout. Free shipping is available for orders exceeding a certain amount.
What should I do if my order is delayed or incomplete?
Please contact customer service immediately with your order number to resolve the issue.
What is the return policy at Eyemz?
We accept returns and exchanges within the specified period, provided the product is in its original condition and packaging.
How do I initiate a return or exchange?
Contact customer service to submit a return request or visit one of our branches.
How long does a refund take?
Refunds are processed within 7 to 14 business days after we receive and inspect the item.
Can I return custom-made products?
Custom prescription lenses cannot be returned unless there is a manufacturing defect.
What is the warranty period for glasses and frames?
We offer a 6 month warranty against manufacturing defects.
What does the warranty cover?
Manufacturing defects in the frame and lenses. It does not cover misuse, breakage, or scratches.
Are all displayed products authentic?
Yes, all our products are 100% authentic and sourced from authorized dealers.
What payment methods are accepted?
We accept credit cards, cash on delivery.
Are installment payment options available?
Flexible payment options will be clearly displayed at checkout, if available.
Do you accept health insurance?
Currently, we do not accept health insurance, but we are working on providing this service soon.